MetaTrader 5 will not tell you which of these is at fault. It usually shows only "Invalid account" or "No connection" and stops there. Work down the list below in order and you will find the cause quickly.

This is the single most common cause. When you add your account in MT5 you choose a server from a list, and it is easy to select one that looks right but is not. A UZO account connects only to the exact server shown on your dashboard.

Open your UZO dashboard, find your account, and copy the server name character for character. In MT5, go to File then Open an Account (or Login to Trade Account), type the server name into the search box exactly as shown, select it, and log in. Do not choose a similarly named server from the default broker list.

Your MT5 login is a numeric account number, not the email address you use to sign in to UZO. Should you type your email into the login field, MT5 will reject it every time.

The account number is shown on your dashboard next to the platform credentials. Enter only the digits, with no spaces.

Passwords in MT5 are case-sensitive, so a single capital letter in the wrong place will block you. The most common slips are an unnoticed Caps Lock, a trailing space when pasting, or using the wrong password type.

Your account has two passwords, and they do different things:

To trade, use the master password. Should you log in with the investor password, you will connect but find that you cannot place orders. Both passwords are shown on your dashboard. To avoid hidden characters, type the password by hand rather than pasting it.

MetaTrader 5 is not available to users in the United States. Should you connect from a US network, MT5 may fail to log in or refuse to connect at all, even with perfect credentials.

If this is you, switch platforms. US residents are welcome to use TradeLocker instead, which offers the same markets. You may use the same account there with the credentials shown on your dashboard.

If your credentials are correct and you still cannot connect, the account itself may be the reason rather than MT5. A newly purchased account can take a short while to finish setting up before it accepts a connection, and an account that has reached its maximum drawdown is closed and will no longer connect for trading.

Open your UZO dashboard and check the account status. If it shows as awaiting setup, allow it a little time and try again. If it shows as closed on a drawdown limit, that is why the login is failing, and no change in MT5 will reconnect it. Our drawdown limits are measured on your account equity, which includes any open profit or loss, and the daily limit resets at 00:00 UTC.

If you have checked the server, the login number, the password, your location and the account status and still cannot get in, we are glad to help. Write to us at [email protected] with your account number and a screenshot of the exact error message, and we will put it right with you.