Your purchase is made with EonStrategy L.L.C-FZ (UAE, licence 2204298.01), the principal operator of UZO. That is the entity that holds your order, processes payments, and handles refunds. This article explains when a refund applies, how it differs from the evaluation-fee refund you earn with your third reward, and how to request one.

Refund eligibility turns on two things: the product you bought and whether you have begun trading on the account. As a general rule, an account you have not yet activated or traded on is treated differently from one where the simulation has already started. Once you place trades, you have begun using the service you paid for, and that changes what can be refunded.

The refund window, the conditions tied to your first trade, and the handling where you funded in crypto are all set out in the refund policy, and they can differ by product. Rather than quote a single figure that may not fit your order, we check your exact purchase against the policy in force and give you a clear, definite answer. Email us and you will know precisely where you stand.

There is a second, separate way to get your entry fee back, and it is not a refund at all. With your third reward, the evaluation fee you originally paid is returned to you in full. This applies to the two challenge products, One Step and Two Step, only. In other words, if you buy a One Step or Two Step challenge, pass your evaluation, and reach your third reward, the cost of entry comes back to you on top of your share of the rewards. It does not apply to Instant, Instant Pro or Instant 24h.

This matters because it is the opposite of a cancellation refund. A refund unwinds a purchase you decided not to use. The evaluation-fee refund is a reward for following through, passing, and reaching your third reward. One is for changing your mind, the other is for succeeding.

All refund requests go through one channel so nothing gets lost. Email [email protected] from the address you used to buy, and include the details below so we can act on the first reply.

The more of this you include up front, the faster we can confirm your eligibility and settle it in a single reply.

Our team reviews your order against the current refund policy and the product you bought, then replies with a clear decision and the next step. Where a refund is approved, it is returned to your original payment method wherever possible. If you paid in crypto, the handling can differ, and we will set out exactly how your case will be processed before anything is finalised.

If a refund does not apply to your situation, we will tell you plainly why, and we will always point you to the strongest alternative available to you. You will get a straight answer either way.