The short answer
Your name, login email and password all live in your dashboard settings, and your reward method (bank or crypto) is set there too. Keep them accurate. Your identity is verified through our identity-verification partner before your funded or instant account is activated, and the details on your account must match your documents.
Your dashboard is the single place where you control your account. Everything that identifies you, lets you sign in, and routes your rewards is managed under settings. This article walks through each part and explains why setting your name correctly from the outset keeps everything that follows smooth.
Updating your name, email and password
Open your dashboard and go to the settings area. There you may review and edit your personal details, change the email address you sign in with, and set a new password.
Name and personal details: enter your legal name exactly as it appears on your government identity document.
Login email: this is the address you sign in with, and where account notifications are sent.
Password: change it at any time from settings, and choose something long and unique.
Once your identity has been verified, some changes to your name or email may need confirmation from our team so that your verified identity stays consistent. Should a field be locked, or should you be unsure, contact us at [email protected] and we will handle it.
Your name must match your identity
Identity verification (KYC) is completed by you, in your own name, before your account goes live. You must be the person shown on your identity documents, and the same person throughout the whole of verification. You may not use anyone else's documents.
When verification happens depends on the product you hold:
One Step and Two Step: you verify your identity immediately after you pass the evaluation, before your funded account is activated.
Instant, Instant Pro and Instant 24h: you verify your identity immediately after purchase, before the account is activated.
Our verification partner checks the name on your account against the name on your official documents, so the two need to match. A nickname, a misspelling or a former name can hold verification up. Setting your legal name correctly now means that when the time comes, verification is quick and nothing stands between you and your reward.
Setting and changing your reward details
Your reward method is configured in the dashboard before you request a reward. We support two methods.
Method | What to enter |
Bank | Your bank account details for a standard transfer. |
Crypto | Your wallet address for the supported network. |
Rewards are sent only to an account held in your own name, the same name registered on your UZO account and matching your verified identity. We do not send rewards to third parties, to a company account in a different name, or to another person's wallet. Should the receiving name not match, the reward is held until it is corrected, so please make sure your dashboard details and your receiving account are in the same name. Enter the account number or wallet address carefully as well, since a wrong entry can misroute funds. You may update these details in settings before you submit a reward request.
Fast, clean rewards
95% of rewards are approved within 2 to 3 hours and paid in about 12 hours. On the One Step and Two Step challenges, your evaluation fee is refunded in full with your third reward. Accurate details keep that timeline on track.
Keeping your account secure
Your dashboard holds your identity and your reward routing, so treat it like a financial account.
Use a strong, unique password, and update it from settings should you ever suspect it has been exposed.
Keep your login email current, so that password resets and account alerts reach you.
Never share your login or reward details with anyone, including someone claiming to be from UZO.
Should you notice anything unusual on your account, change your password at once and email us at [email protected].
Getting help with a change
Most updates are self-service in the dashboard. If a field is locked, if a change needs review after verification, or if you would simply like a hand, our team is at [email protected].
UZO is operated by EonStrategy L.L.C-FZ (UAE, licence 2204298.01), with UZO LTD. (Saint Lucia) operating the MetaTrader 5 simulation platform. Your details are handled by a real, licensed operation.
Related
Completing KYC in your dashboard
Requesting a reward from your dashboard
Dashboard notifications and alerts explained