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My account shows breached and I don't understand why

A breach is almost always a drawdown rule, here is how to find which one and how to ask us to check it.

The short answer

A breach is almost always a drawdown rule: either the daily drawdown or the maximum drawdown for your specific product. Drawdown is measured on your equity, so an open floating loss can touch a limit before you ever close the trade. Should you believe the breach is a genuine error, you are welcome to ask us to review it with your account number.

A breach can feel sudden, yet it always has a single, traceable cause. UZO uses real, live prices with simulated capital, and every limit is mechanical: when your equity crosses a defined line, the account closes. Nothing about your lot size, your trade count, or your style triggers a breach on its own. Here is how to find exactly what happened.


First: which limit did you reach

Open your dashboard and compare your equity history against your daily drawdown line and your maximum drawdown line. A breach is the moment your equity touched or crossed one of them. The dashboard shows the live figures for your own account, so this is the fastest way to confirm the cause.

There are two limits to check. The daily drawdown is the most your equity may fall from your starting point for the day, and it resets at 00:00 UTC. The maximum drawdown is the floor for the whole account. Whichever one your equity reached first is the one that closed the account.


How drawdown is measured (equity, not just closed trades)

This is the part that most people find surprising. Drawdown is measured on your equity, which includes the floating profit and loss of every open position. You do not have to close a losing trade for it to count. If a position is well in the red while still open, that unrealised loss is already pulling your equity down towards the limit.

Your equity moves in real time with the market, tick by tick, on real live prices. A position that looks flat can sit slightly negative from one moment to the next, and in a tight situation that small movement is enough to touch a line. This is why a breach can occur on a trade you have not yet closed.


Limits by product

Each product carries its own limits. Find your product below and compare its rules with what your dashboard shows.

Product

Daily drawdown

Maximum drawdown

One Step

3%

6% trailing

Two Step

4%

8% static

Instant

3%

5% trailing

Instant Pro

4%

6% trailing

Instant 24h

2%

3% trailing

The Two Step maximum drawdown is static: the floor stays fixed at 8% below your starting balance and never moves. One Step, Instant and Instant Pro use a trailing maximum drawdown that follows your equity upward and then locks at your starting balance once your account grows past the trailing percentage. Instant 24h also trails, but its floor never locks and keeps following your equity throughout the session. For the full mechanics of how each floor moves and where it stops, see the related articles below.


Single-trade loss limits

Every funded account also caps the loss on any single trade. The Instant routes are funded from the start, so this cap applies from your first trade. On One Step and Two Step it applies once your account is funded, not during the evaluation, where there is no single-trade cap. A breach here means one position lost more than the allowed share of your balance, even if your overall drawdown was still within limits.

  • One Step: 3% maximum loss on a single trade (funded account)

  • Two Step: 3% maximum loss on a single trade (funded account)

  • Instant: 2% maximum loss on a single trade

  • Instant Pro: 2% maximum loss on a single trade

  • Instant 24h: 1% maximum loss on a single trade

If your account closed right after one large position went against you, this is the limit to check first.


Things that did not cause it

The Best Day Rule is a withdrawal-side rule, never a breach. On One Step, Two Step, Instant and Instant Pro, no single trading day may account for more than 20% of your total net profit in the current reward segment, meaning your profit since your last reward. On Instant 24h the Best Trade Rule applies instead, where no single trade may exceed 15% of your profit. Neither rule ever closes an account, and a breach is never caused by your lot sizing, your trade frequency, or how much of your profit came from a single day.

Expert advisors and bots on your own account with your own distinctive settings, custom indicators, news trading, and holding overnight or over the weekend are all permitted and do not breach an account. The only behaviours we act on are ones that seek to game the simulation itself, such as latency or HFT arbitrage and tick exploitation, and those are handled separately from a drawdown breach. If you traded normally, the cause is one of the limits above.


How to request a breach review

Should you have checked your equity against the limits and still believe the breach is a genuine error, we will review it. The sooner you give us the right details, the sooner we can confirm.

  1. Note your account number.

  2. Note the date and time (UTC) you believe the breach occurred.

  3. Note which limit you think was wrongly applied, and why.

Send it to us

Email [email protected] with your account number and the details above. We will pull your tick-level equity log and confirm exactly what your equity did at that moment. If the breach was caused by an error on our side, we will reopen or reset the account.


Related

  • Daily drawdown explained

  • Maximum drawdown explained

  • The trailing drawdown explained

  • My stats or balance look wrong or aren't updating

  • How your evaluation is assessed

  • Contact support effectively: what to include for a fast fix

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