The short answer
Your trading platform is the live, authoritative view of your account. The UZO dashboard reads from the platform and can trail it by a short delay, so a recent trade may already show on the platform before your dashboard catches up. In almost every case, waiting through the sync window resolves the difference.
If your profit, drawdown, or trading-day count looks frozen or wrong, it is usually a brief timing gap between two views of the same data, not a calculation error. Below is exactly how the two stay in step, and how to tell when something genuinely needs our attention.
The platform is live, the dashboard syncs
Your trades execute on the trading platform, MetaTrader 5 or TradeLocker. That platform is the source of truth for your balance, equity, and open positions in real time.
The UZO dashboard sits on top of that data. It reads your activity from the platform and presents it as progress towards your objectives. Because it reads from the platform rather than executing your trades itself, it can trail the platform by a short delay. Should the two disagree just after you close a position, trust the platform and give the dashboard a moment to update.
Why trading-day counts can lag
A trading day is counted from recorded activity, not from simply having the platform open. A day registers once your positions for that day are recorded, so the counter can appear to lag a session you have just traded.
On One Step and Two Step there is no minimum number of trading days and no time limit, so the day count places no pressure on you and you are welcome to trade at your own pace. The count matters on the instant routes: Instant asks for 5 trading days and Instant Pro for 6, whilst Instant 24h is measured by trades rather than days, with a minimum of 7 within its 24 hour window. If you have just traded but the dashboard still shows the earlier figure, allow the activity to record and sync before assuming the day did not count. The requirement for your account is always shown on your dashboard.
Open trades and closed trades in your metrics
Not every metric updates at the same moment, and that is by design.
Equity-based metrics react to your open floating profit and loss in real time. As an open position moves for or against you, your equity, and anything measured against it, moves with it. Your drawdown is one of these: it is measured on your equity, including open floating profit and loss.
Some objective counters settle only after a trade closes, because they are measured on realised results.
So a number can look as though it is moving in one place, your live equity, whilst a related objective has not changed yet because it is waiting for the trade to close. Both behaviours are correct; they are simply measuring different things.
Why a closed result may differ from a quick price calculation
Your account trades in real, live market prices, exactly as a genuine trading environment behaves. Prices move continuously, so a position can open or close a fraction away from the figure you had in mind, and the recorded result reflects the true conditions of your trade rather than a calculation from the entry and exit price alone.
If you estimate a result from price alone and it does not match the platform to the cent, that small gap is the difference between a live market and a mental estimate, not a fault in the dashboard.
The one thing to remember
Platform first, dashboard second. The platform shows you the live truth, and the dashboard catches up to it. Your daily drawdown limit is measured on your equity and resets at 00:00 UTC, which can explain a figure that looks reset overnight.
When a mismatch is worth a closer look
If the platform and the dashboard still disagree once the sync window has passed, that is worth a closer look. Contact us at [email protected] and include:
Your account number.
A screenshot of the platform value.
A screenshot of the dashboard value that differs from it.
The approximate time you placed or closed the trade in question.
With those four things we can reconcile your account quickly. Without them, we have to ask for them first, which only adds delay.
Related
Dashboard tour
Your profit target and trading objectives
How your evaluation is assessed
Contact support effectively: what to include for a fast fix