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I can't log in to my UZO dashboard

Almost every dashboard lockout comes down to the wrong email or a stale browser session. Here is how to get straight back in.

Start here

Log in at the UZO dashboard using the exact email you purchased with. If your password is rejected, reset it from the login page and check your spam folder for the email. If that still does not work, open a private browser window or try a different browser. If you are certain the email is right and still cannot get in, email [email protected] from that same address and we will get you back in.

Your UZO dashboard is the account area where you manage your evaluations, follow your progress, and request rewards. It is separate from the trading platform itself, and almost every lockout traces back to one of a few simple causes. Work through the steps below in order and you will very likely be back in within a couple of minutes.

Dashboard login versus platform login

There are two separate logins, and mixing them up is the single most common reason people believe they are locked out.

Login

What it is for

Credentials

UZO dashboard

Managing your account, evaluations, and rewards

The email you signed up with, plus your dashboard password

Trading platform

Placing trades on MetaTrader 5 or TradeLocker

Separate platform credentials issued for your trading account

If you are trying to reach the trading terminal rather than your account area, see I can't log in to my trading platform. This article covers the dashboard only.

Use the email you purchased with

Your dashboard is tied to the exact email address you used at purchase. If you type a different address, or sign up afresh, you will land in a separate empty account rather than the one holding your evaluation.

  • Check your inbox for the order or welcome email from UZO and confirm which address received it.

  • Watch for small differences: a typo, an alias, or a work address used instead of a personal one.

  • Do not create a new account to work around a login problem. A fresh sign-up starts an empty account and does not move your existing evaluation across.

Reset your password

If the email is correct but your password is rejected, a reset is the fastest fix and takes under a minute.

  1. Open the dashboard login page and choose the password reset option.

  2. Enter the email you purchased with and submit.

  3. Open the reset email and set a new password. Reset links can expire, so if you requested more than one, use the most recent.

If the reset email does not arrive within a few minutes, check your spam or promotions folder, since mail filters sometimes route it there.

Browser fixes

A stale session or an interfering browser is a frequent culprit, and these quick checks clear most of them.

  • Open a private or incognito window and log in there. This bypasses any cached session.

  • Try a different browser entirely.

  • Temporarily disable ad blockers, privacy tools, or script-blocking extensions, which can interfere with the login form.

  • Confirm your device clock is set correctly, since a wrong clock can break secure sessions.

Still locked out

If you have confirmed the correct email, reset your password, and tried a clean browser but still cannot get in, we will sort it out quickly.

One detail speeds this up

Email [email protected] from the same address you purchased with. That lets us match you to your account straight away and get you back in faster.

For more on what to include so we can resolve it on the first reply, see Contact support effectively: what to include for a fast fix.

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